FAQ
You don’t need a Loftie+ membership to use the Loftie Clock or Loftie Lamp! The clock comes preloaded with 100+ original audio tracks, including white noises, nature sounds, wellness tracks, classical music, and more — all accessible without a membership.
The Loftie+ membership unlocks additional content such as bedtime stories, guided visualizations, and meditations. With our Magic AI Storymaker, you can enjoy personalized, on-demand audio experiences. Learn more about Loftie+ here.
We follow strict safety and privacy policies. Here's what you might be wondering about:
- Private and protected. Only you can hear, access, and use your own voice
- Appropriate for any age. Thanks to our proprietary story-making process that keeps content within safe boundaries.
- Stories only for you. We never use or share your content.
Need to cancel your Loftie+ subscription? Follow these steps:
- Go to your app
- Click on the upper right hand menu
- Select the "Subscription" menu
- At the bottom of the page you will see "cancel subscription"
Don't want to cancel but simply need some help? Reach out to us at support@byloftie.com
Can’t find what you’re looking for?
Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?
Email us at support@byloftie.com -- we'd love to hear from you!
Want live support? Book a spot and speak to one of our experts.