Loftie+ Support

FAQ

You don’t need a Loftie+ membership to use the Loftie Clock or Loftie Lamp! The clock comes preloaded with 100+ original audio tracks, including white noises, nature sounds, wellness tracks, classical music, and more — all accessible without a membership.

The Loftie+ membership unlocks additional content such as bedtime stories, guided visualizations, and meditations. With our Magic AI Storymaker, you can enjoy personalized, on-demand audio experiences. Learn more about Loftie+ here.

We follow strict safety and privacy policies. Here's what you might be wondering about:

  • Private and protected. Only you can hear, access, and use your own voice
  • Appropriate for any age. Thanks to our proprietary story-making process that keeps content within safe boundaries.
  • Stories only for you. We never use or share your content.

Need to cancel your Loftie+ subscription? Follow these steps:

  • Go to your app
  • Click on the upper right hand menu
  • Select the "Subscription" menu
  • At the bottom of the page you will see "cancel subscription"


Don't want to cancel but simply need some help? Reach out to us at support@byloftie.com

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?

Email us at support@byloftie.com -- we'd love to hear from you!

Want live support? Book a spot and speak to one of our experts.