Sounds not working

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Having trouble with the sounds on your Loftie Clock? We know how important this is and we’re here to make sure your clock is able to play all your favorite sounds all night long.

Here are a couple of common things to check before we dive deeper:

Check the volume

Loftie Clock has one volume control for the alarms and a separate one for all the other sounds. Both can be accessed by navigating to the SETTINGS menu using the buttons on the top of the clock. Check that the volume is turned up high enough for you to hear. More on volume here.

Seeing a “!”

If you see an exclamation point next to any audio tracks on your Loftie Clock, don't worry. Your Loftie is background downloading and it is a normal part of the update process. Your Loftie is updating, reformatting, or downloading files and may need up to a few hours before finishing, depending on the file size and the WiFi speed.

IMPORTANT: Please leave your Loftie plugged in and connected to a 2.4ghz WiFi signal during updates. Also, playing other audio files will pause background downloading. It will resume again once audio is no longer playing. Learn more here (link to Updates page)

Need more help?

If you still have no luck after trying the steps listed above, please contact us at support@byloftie.com and include:

  • The serial number on the bottom of your device

  • The email address you used to make your Loftie App account (if it’s not the one your writing us with)

  • Details of what you are experiencing

    • What issue with sounds are you having and when does it occur

    • What you have tried so far

    • A video of the sound issue if possible

How the Clock works

After set up, the Loftie Clock is fully functional and navigable without the app. Try it out by pressing a few buttons below.

Clock Top
Clock Face
${audioTitle}

${ onScreen }

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had? Email us at support@byloftie.com -- we'd love to hear from you!

Want live support? Book a spot and speak to one of our experts.

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Rest, Relax, and Recharge with Loftie Rest

Loftie+ Content Library

Listen to your Loftie audio anywhere, anytime with the Loftie app. Regular releases expand the library with classic books, meditations, educational pieces, poetry, ASMR, exclusive partnerships, and more.

Storymaker

Create personalized audio content to include 
your name and favorite things. Make as many as 
you wish. Every track you make saves in your app 
and clock so you can listen again.

Wind Down Routines

Create a consistent routine by customizing 
and automating your favorite Loftie tracks
to play before bed. When you want and for 
however long you want.

Rest

Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

Night School and Sleep Coach

A six-part sleep course rooted in science that provides you education and bitesized lifestyle changes for better rest and an AI-powered coach to support your on your journey to better sleep.

Loftie+ Content Library

Listen to your Loftie audio anywhere, anytime with the Loftie app. Regular releases expand the library with classic books, meditations, educational pieces, poetry, ASMR, exclusive partnerships, and more.

Storymaker

Create personalized audio content to include 
your name and favorite things. Make as many as 
you wish. Every track you make saves in your app 
and clock so you can listen again.

Wind Down Routines

Create a consistent routine by customizing 
and automating your favorite Loftie tracks
to play before bed. When you want and for 
however long you want.

Rest

Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

Night School and Sleep Coach

A six-part sleep course rooted in science that provides you education and bitesized lifestyle changes for better rest and an AI-powered coach to support your on your journey to better sleep.

Wellness starts with sleep. Rest keeps your habits healthy.

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