The Loftie Lamp is designed for consistent use with the included power adaptor and plug and we recommend keeping the Lamp plugged in at all times during normal use.
Your Lamp will turn on automatically when plugged in. However, if it is not connected to the app, you will only be able to switch between the five light modes you had selected on the app- three pre-set and two custom
If your Loftie Clock is not turning on or you are experiencing power issues we recommend double-checking the following:
Check the Connections: Unplug and replug the cable on the bottom of the Lamp. When the cable is plugged into the Lamp you should be able to gently pull the cord without it coming unplugged. It should feel secure.
Check the Outlet: Confirm the outlet you are plugging Loftie into is working properly and is receiving power. (Other devices work while connected to the outlet and the outlet is not controlled by a switch.)
Try a Different Cable: Try another cable to power Loftie on. While we have high-quality standards for all components of our products, it is possible there is a defect in the manufacturing. If your cable is not working, please email us and we will happily send you a replacement.
Wait: If your Lamp was unplugged for an extended period of time, the battery might be completely drained. After you check all the connections, leave the Lamp plugged in for an hour and recheck if it has turned on.
Need more assistance?
If the above tips don't help you get your Loftie up and running please contact us at firstname.lastname@example.org and include the following information for the best assistance:
S/N on the bottom of your Lamp
What you have tried to resolve the issue already