Power & Battery
Loftie is designed for consistent use with the included USB-C cable and plug and we recommend keeping the Loftie Clock plugged in at all times during normal use.
Your Loftie Clock will turn on automatically when plugged in. You will see a battery icon on the right corner of the main clock screen if it is unplugged or not properly receiving power.
If fully charged, the Loftie Clock has an internal battery backup in case of a power outage. The battery life can range from 4-8 hours depending on the usage (ie night light, sound machine, etc).
If your Loftie Clock is not turning on or you are experiencing power issues we recommend double-checking the following:
Check the Connections:
Unplug and replug the USB-C cable on the back of Loftie. When the USB cable is plugged into Loftie you should be able to gently pull the cord without it coming unplugged. It should feel secure.
Check the Outlet:
Confirm the outlet you are plugging Loftie into is working properly and is receiving power. (Other devices work while connected to the outlet and the outlet is not controlled by a switch.)
Try a Different Cable:
Try another USB-C cable to power Loftie on. While we have high-quality standards for all components of our products, it is possible there is a defect in the manufacturing. If your cable is not working, please email us and we will happily send you a replacement.
If your Loftie was unplugged for an extended period of time, the battery might be completely drained. After you check all the connections, leave Loftie plugged in for an hour and recheck if it has turned on.
Need more assistance?
If the above tips don't help you get your Loftie up and running please contact us at email@example.com and include the following information for the best assistance:
S/N on the bottom of your Loftie
What you have tried to resolve the issue already