Alarms

  1. Support Homepage
  2. Alarms

First, if you've landed on this page, then we want to pre-apologize for any problems you may be having with the Loftie Clock's alarms. We designed the alarms to help you get better sleep and we want to ensure we're delivering on that goal. 

 

Please review the following to ensure that everything is working correctly with your alarms:


Check the alarm schedule: 

  • In the app, a set alarm has a peach toggle set to the right in the main alarms list and a filled-in peach dot for the ON days of the week schedule. 

  • On the clock, a set alarm has a checked box to the left of the time in the alarms list and for the ON days of the week. 

  • By default, all alarms are scheduled for every day of the week. 

  • You can always see the next scheduled alarm in the bottom right corner of the main screen on both the app and the clock. 

 

Check the alarm settings: 

  • Confirm your alarm volume is at a high enough level to wake you up in the morning. You can check the alarm-specific volume under Alarms -> Settings directly on the clock or Mornings -> Settings on the app. 

  • Try a different wake-up or get-up tone, it is possible the default tone is not what wakes you up best. You can find available options under Alarms -> Settings directly on the clock or Mornings -> Settings on the app.

 

Check your clock is properly receiving power: 

If your clock is off when you wake up, it is likely not receiving power. Please double-check all the connections and review our full power guide here. 

 

Need more help? 

If you're still experiencing issues with your alarm, please contact us at support@byloftie.com and include the following information: 

  • S/N on the bottom of your clock 

  • What alarm failed and when? (as much detail as possible here is helpful!)

  • What did you see on the clock when you woke up? 

  • If you set a test alarm for a few minutes in the future, does it go off properly? 

      How the Clock works

      After set up, the Loftie Clock is fully functional and navigable without the app. Try it out by pressing a few buttons below.

      Clock Top
      Clock Face
      ${audioTitle}

      ${ onScreen }

      Can’t find what you’re looking for?

      Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had? Email us at support@byloftie.com -- we'd love to hear from you!

      Want live support? Book a spot and speak to one of our experts.

      Get Support

      Rest, Relax, and Recharge with Loftie Rest

      Loftie+ Content Library

      Listen to your Loftie audio anywhere, anytime with the Loftie app. Regular releases expand the library with classic books, meditations, educational pieces, poetry, ASMR, exclusive partnerships, and more.

      Storymaker

      Create personalized audio content to include 
your name and favorite things. Make as many as 
you wish. Every track you make saves in your app 
and clock so you can listen again.

      Wind Down Routines

      Create a consistent routine by customizing 
and automating your favorite Loftie tracks
to play before bed. When you want and for 
however long you want.

      Rest

      Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

      Night School and Sleep Coach

      A six-part sleep course rooted in science that provides you education and bitesized lifestyle changes for better rest and an AI-powered coach to support your on your journey to better sleep.

      Loftie+ Content Library

      Listen to your Loftie audio anywhere, anytime with the Loftie app. Regular releases expand the library with classic books, meditations, educational pieces, poetry, ASMR, exclusive partnerships, and more.

      Storymaker

      Create personalized audio content to include 
your name and favorite things. Make as many as 
you wish. Every track you make saves in your app 
and clock so you can listen again.

      Wind Down Routines

      Create a consistent routine by customizing 
and automating your favorite Loftie tracks
to play before bed. When you want and for 
however long you want.

      Rest

      Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

      Night School and Sleep Coach

      A six-part sleep course rooted in science that provides you education and bitesized lifestyle changes for better rest and an AI-powered coach to support your on your journey to better sleep.

      Wellness starts with sleep. Rest keeps your habits healthy.

      (281)