Set Up: Scanning for Device

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  2. Set Up: Scanning for Device

The Loftie Clock needs to be in set-up mode in order to display during the scanning process from the app. You can confirm your clock is in set-up mode when the clock screen displays "Go to App to Set Up." If your clock is currently displaying the time, please select "Forget WiFi" from the Settings menu on the clock. Your clock will automatically restart to set-up mode. 

 

If your clock is in set-up mode and is still not appearing when scanned for devices please check the following:

 

Restart your Loftie:

Press and hold the Select button (small circle on the right) until the screen refreshes. 

Allow new Bluetooth devices to be scanned: 

Check your phone's settings to make sure new Bluetooth devices can be scanned.

Give Loftie app permissions:

The Loftie app needs permissions enabled to use Location Services and Bluetooth. If these are turned off, it's possible it won't be able to scan your device. 

Confirm your Loftie is not connected elsewhere:

The set-up mode enables the Loftie Clock to broadcast a Bluetooth symbol in order to share the WiFi network information from your phone to the clock. (This is disconnected immediately after set-up.) If the clock Bluetooth symbol is accidentally connected elsewhere at this stage then the broadcast is not available to be picked up during the app scan. This can happen accidentally through: 

  • Your laptop or computer 

  • Your phone (particularly with Android phones - please read the Android-specific instructions below) 

A good way to tell is to check the Bluetooth settings on your phone and look for Loftie appearing there. If the phone says "connected" or "pairing," it may be trying to connect to the Loftie device outside of the app. 

Android-Specific Scanning Support: 

Certain Android phones automatically find and pre-connect to available Bluetooth devices. This means that the clock's Bluetooth broadcast is being diverted from the app scan to your phone, leaving the app unable to recognize the clock. 

Please double-check that your phone hasn't already connected to Loftie via its Bluetooth settings. If your phone automatically looks for Bluetooth devices, you may need to temporarily turn that feature off during the clock setup. 

Still not showing up? We'll be happy to help.

Email us at support@byloftie.com. Please include your Loftie's serial number and the type of device you're using with the app.

    How the Clock works

    After set up, the Loftie Clock is fully functional and navigable without the app. Try it out by pressing a few buttons below.

    Clock Top
    Clock Face
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    Listen to your Loftie audio anywhere, anytime with the Loftie app. Regular releases expand the library with classic books, meditations, educational pieces, poetry, ASMR, exclusive partnerships, and more.

    Storymaker

    Create personalized audio content to include 
your name and favorite things. Make as many as 
you wish. Every track you make saves in your app 
and clock so you can listen again.

    Wind Down Routines

    Create a consistent routine by customizing 
and automating your favorite Loftie tracks
to play before bed. When you want and for 
however long you want.

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    Ditch the doomscroll! Rest is a four part sequence of app blocking designed to help reduce screen 
time at the start and end of your day, allowing your brain and body to transition into and out of sleep.

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    A six-part sleep course rooted in science that provides you education and bitesized lifestyle changes for better rest and an AI-powered coach to support your on your journey to better sleep.

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