Returns

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We are pretty confident you’re going to love your Loftie, but in case it’s not a match, we make it easy for you to return or exchange. To start a return, email support@byloftie.com and include the reason why you would like to return. 

Purchase today and your estimated return deadline is

What’s Your Return & Exchange Policy? 

You have 60 days from delivery to return or exchange any order placed on our website.

All parts, including accessories, must be in like-new condition.

Returns should be sent back in original packaging.

Returns will trigger a $8 shipping fee and 10% restocking fee.

What if I no longer have my original packaging? 

If you no longer have the packaging, please include enough protection that the device does not get damaged in transit. If your Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund.

How long does it take to process a return?

We’re dedicated to processing your return as quickly as possible. You’ll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less. 

Are All Items Eligible for Return?

All items are eligible for return except for the Puzzles, Sleep Masks, Dark Dots, The Magical Dream Box Books, and Gift Cards.

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests? Want to tell us about a weird dream you had?

Email us at support@byloftie.com -- we'd love to hear from you!

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