Returns

We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we've got you covered!
 
We will accept returns within 60 days of delivery for orders placed on our website. All parts, including accessories, must be in like-new condition.
 
Returns must be sent back in original packaging. If your returned Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund. If you no longer have the packaging, please include enough protection that the device does not get further damaged in transit. A small return shipping fee will be deducted from all returned orders.

Please visit our return portal here to submit a return and generate a shipping label. In order to prevent fraud, once the return request is submitted, a label will be sent as soon as it is reviewed by our team.

You can find your order number in your confirmation email. Please email us at support@byloftie.com if you cannot find it or have any additional questions regarding returns.

*Sleep masks and Dark Dots are not eligible for returns. Puzzles are only accepted if unopened and in like-new condition.

*Orders placed via Buy With Prime have a 30-day return window. Loftie is unable to adjust this as it is determined by Amazon's policies.

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Effective as of July 28, 2023.