Estamos bastante seguros de que le encantará su Loftie, pero en caso de que no sea compatible, facilitamos la devolución o el cambio. Para iniciar una devolución, envíe un correo electrónico a [email protected] e incluya la razón por la que le gustaría devolverlo.
All US based customers have 30 days from delivery to return or exchange any order placed on our website.
All parts, including accessories, must be in like-new condition.
Returns should be sent back in original packaging.
If you would like to return or exchange an international order, you can send it back to our U.S. office within 30 days of delivery.
Please note that you will be responsible for all return shipping costs.
This includes customers based in the UK, France, Netherlands, Canada, Germany, Italy, Spain, Ireland, Sweden, Austria, Belgium, Denmark, Finland, Luxembourg, Poland, and Portugal.
If you no longer have the packaging, please include enough protection that the device does not get damaged in transit. If your Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund.
We’re dedicated to processing your return as quickly as possible. You’ll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
All items are eligible for return except for the Refurbished Clock and Lamp, Mouth Tape, Puzzles, Sleep Masks, Dark Dots, Stick'ems, The Magical Dream Box Books, and Gift Cards.
